5
Level
Level 5
Duration
3 years
Start Date
September 2025
Venue
Norfolk House campus
Course Code
K0090
An Operations/ Departmental Manager is someone who manages teams and/ or projects and achieves operational or departmental goals and objectives as part of the delivery of the organisation’s strategy. By the end of the course, learners will be better prepared to manage teams and individuals, setting appropriate targets and facilitating effective working practices. The curriculum also covers personal development and project management.
Apprentices will acquire the knowledge, behaviour and skills in the following areas through completing the Chartered Management Institute (CMI) Level 5 Diploma in Management and Leadership* qualification:
Operational and project management
Finance
Leading and managing people
Building relationships
Communication
Awareness and management of self
Decision making
Taking responsibility, being inclusive, agile and professional
Certification for the CMI qualification will be at an additional cost.
You will complete the Level 5 Operations/ Departmental Manager Apprenticeship Standard.
Contact our Apprenticeships Team to find out when our next course start date is. If you already have an employer for your apprenticeship, or would like more information on how to find an apprenticeship, please click Apply Now.
If you are an employer who is looking to recruit an apprentice or already have someone you would like to enrol onto the apprenticeship course, please contact our Apprenticeships Team on 01603 773365 or email Apprenticeships@ccn.ac.uk to discuss the next steps.
The following modules are covered as part of this apprenticeship:
The Level 5 Diploma in Management and Leadership is designed for managers who want to develop core management skills such as managing resources, recruitment and information management. The qualification focuses on the development of management capabilities and competencies. This apprenticeship is awarded by the Chartered Management Institute (CMI).
Upon successful completion of the course, learners will be awarded with a Level 5 Operations/ Departmental Manager Apprenticeship Standard, which includes the following:
Training and assessments are delivered in the workplace and in college. Apprentices will be required to attend college-based sessions as part of their training, whilst also completing off-the-job training in the workplace. You will also complete assessments and observations in the workplace.
At the end of the apprenticeship, the apprentice will be ready for the End Point Assessment (EPA) which includes:
Upon successful completion of this apprenticeship, apprentices may consider further continuation, development or promotion at work or within this sector.
This well- recognised qualification will enhance your ability to contribute effectively to your organisation and thus the possibility of progression into supervisory/ management roles. On completion, apprentices can register as full members with the Chartered Management Institute (CMI). As part of the End Point Assessment (EPA) apprentices will be assessed for Foundation Manager or Chartered Manager status, depending on the length of their management experience.
September 2025, Apprenticeship
Apprenticeship course fees are subject to the age of the apprentice, and the size of the company.
For employers with less than 50 employees who do not pay the apprenticeship levy and who take on an apprentice who is aged between 16-21 at the start of their apprenticeship, there will be no direct cost and the full training costs will be covered by Government funding. If the apprentice is aged 22+ the government partially subsides the training costs and the employer will need to pay 5% of the costs. In the case of this course, the fee would be £350.
For an employer with more than 50 employees a 5% charge will be implemented regardless of the age of the apprentice which in this case would be £350.
A levy paying company will pay the full cost of the apprenticeship from their levy account which in this case would be £7,000.
Please note that course fees are to be paid by the employer and apprentices must not be asked to make a financial contribution toward their training.
To discuss apprenticeship course fees in more detail or for more information on recruiting an apprentice, please contact 01603 773365 or Apprenticeships@ccn.ac.uk.
September 2025, Apprenticeship
Apprenticeship course fees are subject to the age of the apprentice, and the size of the company.
For employers with less than 50 employees who do not pay the apprenticeship levy and who take on an apprentice who is aged between 16-21 at the start of their apprenticeship, there will be no direct cost and the full training costs will be covered by Government funding. If the apprentice is aged 22+ the government partially subsides the training costs and the employer will need to pay 5% of the costs. In the case of this course, the fee would be £350.
For an employer with more than 50 employees a 5% charge will be implemented regardless of the age of the apprentice which in this case would be £350.
A levy paying company will pay the full cost of the apprenticeship from their levy account which in this case would be £7,000.
Please note that course fees are to be paid by the employer and apprentices must not be asked to make a financial contribution toward their training.
To discuss apprenticeship course fees in more detail or for more information on recruiting an apprentice, please contact 01603 773365 or Apprenticeships@ccn.ac.uk.
Level 6, Full Time, 3 years, Norfolk House campus
We were awarded a TEF Silver rating overall in 2023, achieving this for both student experience and student outcomes.
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